Order queries, returns and product questions reach the same desk — us. Here is how to reach Pelora Terrace.
Business details
Pelora Terrace
Yadav Chawl, 1, Ambika Nagar No 3
Thane, Maharashtra 400604
India
The address on our contact page is where the business is registered and where post reaches us — it is not a walk-in shop Please do not travel here expecting to browse or collect.
Customer service
- Email: [email protected]
- Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST
We answer emails within one working day — anything arriving outside customer service hours is picked up the next working day.
Helping us help you
Include the order number so we are not asking for it back, plus the unboxing video if anything arrived damaged or incorrect. That is what lets us approve a replacement or refund immediately instead of asking for photographs afterwards.
Message form
The form goes to the same desk as our email address.