Pelora Terrace is an online retailer in Thane, Maharashtra and outdoor & patio furniture is what we sell.
The facts, up front
- Based in: Thane (Maharashtra)
- Trading as: Pelora Terrace — online only, no showroom
- Catalogue: outdoor & patio furniture, held here and sold directly
- Delivery: across India, dispatched by us from Thane
- Payment: UPI, or cash when the courier arrives
How this shop is stocked
Goods arrive from suppliers, are inspected, photographed, and only then go on the site, which is why our catalogue is smaller than a marketplace and more predictable.
We write listings from what we can actually check . Missing details stay missing; we do not invent a material, a size or a certification.
Where we stand
We are a shop: we buy outdoor & patio furniture, hold it, and sell it as Pelora Terrace, shipping nationwide and accountable for each order.
We buy stock from suppliers and sell it under our own name. We are not the manufacturer, and we are not an authorised dealer, distributor or agent for any brand.
How we handle it when something goes wrong
an order spends 1–2 business days with us before it leaves ; the courier leg is 3–9 business days.
We ask every customer to record the unboxing. Where an item is damaged, incorrect or short, send that video within 48 hours of delivery and we put it right at our expense.
The return window is 10 days; refunds follow within 7 business days . There is no direct exchange, stated here rather than buried in a policy page.
Talking to us
Write to [email protected]. We run support by email only, so there is no phone queue to sit in. Our customer service hours are on the contact page, and anything sent outside them is answered the next working day.