Should a purchase disappoint items can come back within 10 days of delivery, and the steps are below.
What can come back
The return stands so long as the item is unused, complete, and still has its packaging and invoice.
- The invoice included
- Untouched — the state it arrived in
- Original packaging, with tags, manuals and any fittings
Where a return is refused
- Claims made beyond 10 days from delivery
- Returns missing their packaging, parts or accessories
- Anything broken after it arrived, whether by use or assembly
- Clearance stock, where the page says so
We do not offer a direct exchange
We do not offer a direct exchange for a different size or colour. Return the original, take the refund, and order again.
Who pays the return courier
Faulty, damaged, wrong or incomplete goods come back at our expense, as long as it is reported inside 48 hours of delivery with video of the unboxing.
Returning something you no longer want is at your own cost — there is no restocking fee either way.
How the refund reaches you
Following inspection of the returned item the refund is released within 7 business days to the method you paid with — prepaid UPI orders return to the same UPI ID, while cash-on-delivery orders are settled by bank transfer.
The credit can take a further day or two to land . Nothing we do affects that stage.
Getting started
Email is the way to reach us — [email protected]. We have no phone line for orders. Quote the order number, describe the issue, and attach unboxing footage for any damage claim We reply with the return address and the next step.